Privacy policy

1. name and contact details of the responsible controller

focused services GmbH


Represented by:


2. Contact details of the data protection officer

The data protection officer(s) of the controller can be contacted at:

focused services GmbH Feuerbachstr. 1A 04105 Leipzig

3. Purposes of data processing, legal bases, and legitimate interests pursued by the controller or a third party, and categories of recipients

3.1 Accessing our websites/applications 3.1.1 Log files Each time websites/applications are accessed, information is sent to the server of our website/application by the internet browser of the respective end device and is temporarily stored in log files. The stored data records contain the following information, which is stored until it is automatically deleted: date and time of access, name of the page accessed, IP address of the requesting device, referrer URL (origin URL from which you arrived at our web pages), the amount of data transferred, loading time, as well as the product and version information of the browser used and the name of your access provider.

The legal basis for processing the IP address is Article 6 (1) (f) GDPR. Our legitimate interest arises from: • Ensuring a smooth connection, • Ensuring comfortable use of our website, • Evaluation of system security and stability.

Direct conclusions about your identity are not possible based on this information and will not be drawn by us.

The data are stored and automatically deleted after the aforementioned purposes have been achieved. The standard periods for deletion are based on the criterion of necessity.

3.2. Conclusion, implementation 3.2.1. Data processing for contract conclusion

When you register on one of our websites/applications and/or enter into a further contract with us, we process the data necessary for the conclusion, execution, or termination of the contract with you. This includes:

• First name, Last name • Address • Email address • Telephone number

The legal basis for this is Article 6 (1) (a) and (b) GDPR, i.e., you provide us with the data based on the respective usage relationship (e.g., contact form, appointment query) between you and us.

We do not use your data for advertising purposes. After an inquiry/appointment query expires, your data will be deleted from our system and will no longer be available for further use.

3.3. Data processing for advertising purposes 3.3.1. Postal advertising

We have no interest in using your data for marketing purposes. No transmission of the stored data to third parties occurs. The legal basis for using personal data for marketing purposes is Art. 6 (1) (f) GDPR.

Note on the right to object: You can object to the use of your personal data at any time free of charge with effect for the future at

This is technically due to the necessary lead time within the framework of selection and does not mean that we have not implemented your objection.

3.3.2. Newsletter

On our websites/applications, we offer you the opportunity to subscribe to our newsletters. To ensure that no errors have occurred during the input of the email address, we use the so-called double opt-in procedure (DOI procedure): After you have entered your email address in the registration field and given your consent to receive our newsletters, we will send you a confirmation link to the given address. Only when you click this confirmation link will your email address be included in our distribution list for sending our newsletters. The legal basis for this data processing is Article 6 (1) (a) GDPR.

Note on the right of revocation: You can revoke your consent at any time with effect for the future by notifying or by using the opt-out option at the end of each newsletter.

3.4. Online presence and website optimization 3.4.1. Cookies – General information

We use cookies on various pages to make the visit to our website attractive and to enable the use of certain functions, as well as to statistically record the use of our website. Cookies are small text files that your browser automatically creates and are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your end device, do not contain viruses, Trojans, or other malware. The cookie stores information that arises in connection with the specific end device used. However, this does not mean that we directly become aware of your identity.

Of course, you can configure your browser so that it does not store our cookies on your end device. The help function in the menu bar of most web browsers explains how you can prevent your browser from accepting new cookies, how to let your browser inform you when you receive a new cookie, or how to delete all received cookies and block them for all others.

Please proceed as follows:

In Internet Explorer:

  1. Select “Internet Options” from the “Tools” menu.
  2. Click on the “Privacy” tab.
  3. Here you can make the security settings for the internet zone. Here you set whether and which cookies should be accepted or rejected.
  4. Confirm your setting with “OK”.

In Firefox:

  1. Select “Settings” from the “Tools” menu.
  2. Click on “Privacy”.
  3. In the drop-down menu, select the entry “create according to custom settings”.
  4. Now you can set whether cookies should be accepted, how long you want to keep these cookies, and add exceptions, which websites you always or never want to allow to use cookies.
  5. Confirm your setting with “OK”.

In Google Chrome:

  1. Click on the Chrome menu in the browser toolbar.
  2. Now select “Settings”.
  3. Click on “Show advanced settings”.
  4. Under “Privacy”, click on “Content settings”.
  5. Under “Cookies” you can make the following settings for cookies: • Delete cookies • Block cookies by default • Delete cookies and website data by default after closing the browser • Allow exceptions for cookies from certain websites or domains

You can deactivate the collection and storage of data in this browser at any time with effect for the future here.

However, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent.

If these cookies and/or information contained in them represent personal data, the legal basis for data processing is Art. 6 (1) (f) GDPR. Our interest in optimizing our website is to be regarded as legitimate within the meaning of the aforementioned provision.

3.4.2. Google Analytics

For the purpose of needs-based design and continuous optimization of our pages, we use Google Analytics, a web analysis service provided by Google Inc. (“Google”) based on Article 6 (1) (f) GDPR. Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. In this context, pseudonymized usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as

• Browser type/version, • Operating system used, • Referrer URL (the previously visited page), • Hostname of the accessing computer (IP address), • Time of the server request

are transmitted to and stored by Google on servers in the United States. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to fully use all functions of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:

The legal basis for this data processing is Article 6 (1) (f) GDPR.

You can object to the data collection on this website at any time with effect for the future here.

3.4.3. Third-Party-Cookies

We do not make our website available for advertising. Therefore, no personal data is stored, and no usage profiles with personal data about you are merged.

3.4.4. Objection/Opt-Out option

In addition to the deactivation methods already described, you can also generally prevent the explained technologies by making an appropriate cookie setting in your browser. In addition, you have the option of deactivating preference-based advertising using the preference manager available here.

3.5 Social Media Plugins

We use social plugins from the social networks Facebook, Google+, and Twitter on our website based on Article 6 Paragraph 1 letter f) GDPR, to promote our company. The underlying advertising purpose is considered a legitimate interest under the GDPR. The responsibility for data protection-compliant operation must be ensured by the respective provider.

For the purpose and scope of data collection and further processing and use of data by the respective provider, as well as your rights and setting options for protecting your privacy, please refer to the provider’s privacy policy, which we link below.

By logging out of social network pages and deleting set cookies beforehand, you can prevent social networks from associating the information collected about you during your visit to with your user account on the respective social network. If you do not want social networks to directly associate the data collected through our web presence with your profile, you must log out of the corresponding social networks before visiting our website.

3.5.1 Facebook, Google+, and YouTube

This website uses social plugins from Facebook and Google (Google+ and YouTube). These are services of the American companies Facebook and Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”)).

When you visit a page containing such a plugin, your browser connects to Facebook or Google and loads content from these sites. Your visit to this website may thus be tracked by Facebook and Google, even if you do not actively use the social plugin function. If you have an account with Facebook or Google, you can use such a social plugin and share information with your friends. Focused Services has no control over the content of the plugins and the information transmission.

Facebook and Google provide detailed information on their websites regarding the scope, nature, purpose, and further processing of your data. Here you will also find further information about your rights and settings to protect your privacy.

Privacy policy of Facebook: Privacy policy of Google:

3.5.2 Pinterest

This website includes plugins of the social network Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). You can recognize the Pinterest plugin by the “Pin it-Button” on our page.

If you click the Pinterest “Pin it-Button” while logged into your Pinterest account, you can link the contents of our pages to your Pinterest profile. This allows Pinterest to associate your visit to our pages with your user account. Please note that we do not receive any knowledge of the content of the transmitted data or its use by Pinterest. For more information, please see Pinterest’s privacy policy:

3.5.3 Twitter

This website also incorporates features of the Twitter service. These features are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter. Your internet browser establishes a direct connection to Twitter’s servers and transmits data to Twitter.

Please note that we do not receive any knowledge of the content of the transmitted data or its use by Twitter. For more information, please see Twitter’s privacy policy:

You can change your privacy settings on Twitter in the account settings at

3.5.4 Instagram

This website also includes plugins from the social network Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA (“Instagram”). You can recognize the Instagram plugin by the “Instagram – Button” on our page.

If you click the “Instagram – Button” while logged into your Instagram account, you can link the content of our pages to your Instagram profile. This allows Instagram to associate your visit to our pages with your user account. Please note that we do not receive any knowledge of the content of the transmitted data or its use by Instagram. For more information, please see Instagram’s privacy policy:

3.6 Contact

You have the opportunity to contact us in several ways: by email, telephone, or post. When you contact us, we use the personal data that you voluntarily provide to us solely for the purpose of contacting you and processing your request.

The legal basis for this data processing is Art. 6 Paragraph 1 letter a), Art. 6 Paragraph 1 letter b), Art. 6 Paragraph 1 letter c) GDPR, and Art. 6 Para. 1 letter f) GDPR.


When users leave comments or other contributions on, their IP addresses are stored for 7 or 14 days based on our legitimate interests as defined in Article 6 Paragraph 1 letter f) GDPR. This is for our security, in case someone leaves illegal content in comments and contributions (insults, forbidden political propaganda, etc.).

3.9 Other User-Generated Content

You have the opportunity to publish your own content at various points on (e.g., comments, etc.). When you leave a comment, we process the personal data that you voluntarily provide in the context of the comment. You can generally publish content on under a pseudonym and/or with your first name and abbreviated last name.

The legal basis for these data processing activities is Art. 6 Paragraph 1 letter a), Art. 6 Paragraph 1 letter b), and Art. 6 Para. 1 letter f) GDPR. Additionally, our terms of use for posting your own content on apply, which you can access here:

4. Recipients Outside the EU

Except for the processing mentioned, we do not pass on your data to recipients located outside the European Union or the European Economic Area. The aforementioned processing includes the transfer of data to the servers of the tracking or targeting technology providers we use. These servers are located in the USA. By agreeing and continuing to use the website, you consent according to Art. 49 Abs. 1 lit. a GDPR, that your data may be processed in the USA, with the risk of secret access by US authorities and use for surveillance purposes, possibly without legal remedies.

5. Your Rights

5.1 Overview

In addition to the right to revoke your consent given to us, the following further rights are available to you, provided the respective legal requirements are met:

  • The right to information about your personal data stored by us (Art. 15 GDPR), in particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage duration, the origin of your data if not collected directly from you;

  • The right to correction of incorrect or completion of correct data (Art. 16 GDPR),

  • The right to delete your data stored with us (Art. 17 GDPR), insofar as no legal or contractual retention periods or other legal obligations or rights for further storage are to be complied with by us,

  • The right to restrict the processing of your data (Art. 18 GDPR), insofar as the accuracy of the data is disputed by you, the processing is unlawful. If the data is no longer needed but you need it for the assertion, exercise or defense of legal claims, or you have lodged an objection to the processing pursuant to Art. 21 GDPR,

  • The right to data portability according to Art. 20 GDPR, i.e., the right to receive selected data stored by us about you in a common, machine-readable format, or to request the transfer to another person responsible,

  • The right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

The rights mentioned above can be asserted against us at

You can also request information about your personal data stored by us here:

focused services GmbH Feuerbachstr. 1A 04105 Leipzig

5.2 Right to Object

Under the conditions of Art. 21 Abs. 1 GDPR, processing of data can be objected to for reasons arising from the particular situation of the affected person.

The general right of objection mentioned above applies to all processing purposes described in this privacy information that are processed on the basis of Article 6 Paragraph 1 letter f) GDPR.

5.3 Right of Revocation

Insofar as we process data based on consent given by you, you have the right to revoke your consent at any time. The revocation of consent does not mean that the data processing carried out on the basis of the consent until the revocation becomes invalid.

6. Data Security

All data personally transmitted by you, including your payment data, are transmitted using the generally accepted and secure standard SSL (Secure Socket Layer). SSL is a secure and proven standard, which is also used in online banking. You can recognize a secure SSL connection, among other things, by the appended s at http (i.e., https://…) in your browser’s address bar or by the lock symbol in the lower area of your browser.

We also use appropriate technical and organizational security measures to protect your personal data stored with us from manipulation, partial or complete loss, and unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Effective as of: May 25, 2018 Data Protection until May 24, 2018 Data Collection For all order and support inquiries, applications, and other contact options on focused services GmbH website (, you provide us and our service providers (e.g., additional modules) with your personal contact details (name, address, phone numbers, etc.) and payment-related data (PayPal, credit card number, bank details, etc.).

These data are encrypted and sent to us after entering and stored in our databases (also on our web server), which are secured by a firewall.

Furthermore, when ordering our newsletters, when ordering the focused services GmbH newsletter in the feedback form, we collect data of our customers, which we use only for the stated purposes.

If you no longer agree with the storage of your personal data or if they have become incorrect, we will arrange for the deletion or blocking of your data or make the necessary corrections (as far as this is possible under applicable law) upon a corresponding instruction.

Upon request, you will receive free information about all personal data that we have stored about you.

In addition, we strive to continuously improve our website. For this reason, we collect data about the use of our website in anonymized form, such as the origin domain, the number of page views, the length of stay, etc. – These data also serve statistical purposes and market research purposes and are encrypted and analyzed by Google Analytics on our behalf.

Secure through SSL Encryption

After entering your data, the data transmission between your browser and focused services GmbH is always protected and encrypted by the encryption technology Secure Socket Layers (SSL), which is provided to us by Deutsche Telekom AG for parts of our website.

Logfiles When you visit our website, our web server stores the IP address of your computer. This IP address is not personal and can be used by us for statistical evaluations.

Data Processing

We guarantee that all your personal and payment-related data will be treated with strict confidentiality by focused services GmbH. focused services GmbH commits itself to use the data processed and stored during registration and use of our booking requests and processes exclusively for the purposes described in the public procedures directory as well as for the purposes of handling contracts concluded with the participation of focused services GmbH.

We expressly point out that the personal data are stored, processed, and used to the extent necessary for the contractual relationship in an automated procedure, see § 14 Telemedia Act (TMG).

The purpose is your support before, during, and after the goods ordered through focused services GmbH (software use) and support requests. We also point out that we collect, process, and use usage and billing data within the scope of § 15 Abs. 1 and Abs. 4 TMG. These data are used exclusively for the purposes described in the public procedures directory and are not passed on to third parties unless there is a legal or official obligation to do so (e.g., by the tax office, police).

Measures to Comply with Data Protection

Access to your data outside of focused services GmbH is only granted to third parties commissioned with the handling of the order (e.g., the respective service provider, manufacturers of additional modules and hardware). These external service providers are strictly obliged to maintain data security in accordance with the BDSG.

To best protect your data against accidental or deliberate manipulation, loss, destruction, or access by unauthorized persons, we use extremely high-quality technical and organizational security measures. As technical standards are rapidly evolving, we continuously optimize these security measures.

Right of Access and Objection: We provide you with information about the data stored about you at any time in accordance with § 34 BDSG. Please direct your request to

You can object to the use of your personal data for customer care purposes by focused services GmbH at any time. Customer care purposes are all measures that convey information from focused services GmbH to you and can thereby bring advantages (e.g., general tips, solving specific problems, newsletters, special offers, or personalization of the website through registration, etc.).

Please direct your objection with your name to